FAQ

Can I cancel or change my order?

Please contact our team immediately through our contact form if you need to change or cancel your order. Please note that once an order has been shipped out, we cannot change or cancel the order 

Can I return my purchase?

Your 100% satisfaction is important to us. Please see our return policy for more information

My order arrived with something missing/incorrect/damaged.

If your package arrives missing an item, with incorrect items, or with any damage to the items, contact us right away through our contact form 

How long does the product last before expiring?

Our rejuvenating serum has a very small percentage of a preservative to ensure the efficacy of the product. This is necessary due to the nature of the serum. The preservative we use is plant based and helps prevent bacterial growth in the serum and ensures it can be used for a longer period of time. We recommend using the serum within 12-14 months and storing it in a cool dry area to ensure you are getting the best benefits out of the product

What payment gateways do you use? 

MasterCard, Visa, Apple Pay, PayPal, Amex, etc.

Does The Kiwi Scene offer any promotional or discount codes?

The Kiwi Scene offers discounts and promotions from time to time. To stay in the loop, follow us on Instagram and sign up to our mailing list to be the first to know when a discount, or new product launches

Will customs and taxes be included in the product price?

Extra charges like import tax, duties and related custom fees, if applicable, are determined and charged by the Customs office of the destination country. The Kiwi Scene is not responsible for customs fees or duty taxes. 

How long will shipping take? 

All the orders are dispatched within 24-48 hours after receiving your order.

Shipping time estimates are 1-9 business days depending on location.

Please note that shipping estimates might increase for your order during any public holidays and busy periods. For more information, please visit our Shipping Policy page 

When should I apply the serum?

The serum can be used morning and night. There are no active ingredients in the serum so no sensitivity should be experienced in the sun. This product goes a long way, so you only need 2-3 drops for your entire face and neck. 

What are the dark flakes at the bottom of my serum?

The dark flakes are green tea particles from the green tea extract. They are safe and should not be of any concern